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Instruction

How to Use our Gear

Simple by design. Ready in minutes.
We make every step—from booking to return—fast, clear, and self-serve.

 

Where You’ll See Instructions

  • Booking Portal: step-by-step tips appear during checkout.

  • On-Kiosk Signage: quick reference at eye level.

  • Mandatory How-To Video: a short video plays at checkout; acknowledge to receive your access code.

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1) Booking & Access

  1. Reserve ahead on our website or scan the on-site QR.

  2. Choose kayak or SUP, rental duration, and start time.

  3. A few minutes before your start, you’ll get a texted unlock code.

  4. Enter the code to open your locker (kiosk) or bay (rack) and collect your gear.

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2) What’s Included

  • Kayak or SUP (rigid or packable, depending on location)

  • USCG-approved PFD (life jacket) in multiple sizes and whistle

  • Adjustable paddle (and leash for SUP)

  • Pump (manual or electric) for packable units

  • Quick-start instruction card and return checklist

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3) Grab-and-Go vs. Inflate-and-Go

      Full-Size Racks (Rigid Kayaks & SUPs)

  1. Unlock bay → Remove craft, paddle, PFD (and leash for SUP).

  2. Fit your PFD, adjust paddle height (elbow at ~90°).

  3. Walk to the designated launch area and go.

      Retail Kiosks (Packable iKayaks & iSUPs)

  1. Unlock locker → Remove craft, paddle, PFD, pump, leash (for SUP).

  2. Inflate to the PSI shown on the board/boat valve (connect hose, pump until gauge matches target).

  3. Fit your PFD, attach SUP leash to your ankle/calf, adjust paddle height.

  4. Walk to the designated launch area and go.

  5. Tip: Stow the deflation cap and small parts in the locker bin so nothing’s lost.

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4) Launch Basics

  • Kayak: set the boat half-in/half-out of the water, sit, then push off. Keep knees relaxed and strokes even.

  • SUP: start on your knees for stability; when ready, stand with feet shoulder-width apart near the handle.

  • Paddle fit: top hand at shoulder height; adjust so blade fully submerges without overreaching.

  • Leash (SUP): always attach before launch (away from boat traffic/entanglement hazards).

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5) On-Water Tips (Quick Reference)

  • Look where you want to go; keep strokes smooth and light.

  • Turn: short, quick strokes on one side; sweep strokes for wider turns.

  • Rest: sit (SUP) or soft-paddle (kayak) near the shoreline if you need a break.

  • Wind & drift: start by paddling into the wind or upstream so you return with it.

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6) Returning Your Gear

  • Return to the same location and open your locker/bay.

  • Rigid gear: rinse (if station available), stow paddle/PFD, secure craft.

  • Packable gear: rinse, dry and deflate fully, roll from the nose to the tail to push air out, and pack per the diagram.

  • Place all items back in the locker (pump, leash, PFD, paddle).

  • Close out on your phone (you’ll see a prompt). Ensure the padlock clicks/locks.

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7) Troubleshooting & Support (24/7)

  • Can’t unlock? Re-enter the code slowly; check that your start time has begun.

  • Pump not building pressure (packables)? Check valve position (inflate vs. deflate) and hose connection.

  • Wobble on SUP? Lower stance, widen feet, keep eyes forward.

  • Need help or to extend time? Reply to your confirmation text or tap Support in the booking portal.

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8) Accessibility & Ease-of-Use

  • Kiosks are placed with clear approaches and reachable controls; the mobile flow supports assistive tech.

  • Request alternate PFD sizes in your booking notes or via Support before start time.

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Quick Reminders

  • Wear your PFD (included).

  • Follow the mandatory how-to video at checkout—it’s short and ensures a smoother start.

  • Keep an eye on conditions; if it’s not comfortable, message Support to adjust your booking.

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You’ll find the same core instructions in the booking portal, on the kiosk signage, and in the checkout video so you’re never guessing—just scan, set up, and get on the water.

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