Risk Management

Safety first. Simple always.

We design every step—from booking to return—to reduce risk for guests, hosts, and neighbors while keeping the experience effortless.

 

​Our Approach​

• Proactive, not reactive: Clear instructions, smart placement, and durable gear prevent issues before they start.

• Standardized SOPs: Documented checklists for install, daily/weekly checks, and incident handling.

• 24/7 support: Real humans on call for access, returns, and safety concerns.​

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Equipment & Maintenance​

• Stable, easy-entry craft: We stock stable kayaks and SUPs with user-friendly entry/exit and wide, confidence-building platforms.

• Adjustable fit: A range of PFD sizes and adjustable paddles to accommodate different body types and mobility needs.

• On-site guidance: Clear, step-by-step instructions and safety reminders; assistance available via text or call.​

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Site Safety

• ADA-conscious placement: Clear approach paths and reachable controls; QR codes and locks set within common reach ranges.

• Smart locations: Line-of-sight to public areas, away from egress routes, with low-profile signage.

• Launch guidance: On-site tips point guests toward appropriate, safer launch areas.

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Weather & Conditions

• Dynamic closures: We pause or restrict rentals for high winds, lightning, storms, poor visibility, or unsafe water conditions.

• Local advisories: We align with lifeguard flags, park alerts, and municipal guidance.

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Guest Readiness & Rules

• Digital waivers: Every renter signs a clear assumption-of-risk/waiver during checkout.

• PFDs required: Life jackets are included and must be worn as posted or required by law.

• Age & supervision: Minimum age and guardian rules are enforced in the booking flow.

• No alcohol/drugs: Zero-tolerance policy for impaired operation.

• Respect the environment: Leave No Trace reminders and wildlife awareness included.

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Insurance & Compliance

• General Liability: Maintained at the company level; Certificates of Insurance available for partners.

• Host protection: Partners may be added as Additional Insured with Primary & Non-Contributory wording and Waiver of Subrogation where applicable.

• Permits & policies: We comply with local laws, concessions, and park/municipal requirements.

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Data & Payments

• Secure checkout: Encrypted payments handled by vetted processors; no card data stored on kiosks.

• Privacy by design: We collect only what’s needed to operate safely and lawfully.

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Incidence Response & Reporting

• Immediate help: Guests can reply to their confirmation text or call the support line—24/7.

• Documented follow-up: We log incidents, assess gear/site, and implement corrective actions.

• Transparent communication: Partners receive summaries when incidents occur on their site.

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For Partners: Your Role

• Provide a small space. We manage the rest—install, operations, maintenance, closures, and support.

• See the impact. Monthly usage summaries and insights into traffic peaks and dwell time.

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Note: Activities on natural water involve inherent risks. We encourage guests to evaluate conditions, follow posted guidance, and paddle within their ability. For specific insurance limits, endorsements, or jurisdictional requirements, please contact us for a COI and policy summary.